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Store Policy

Customer Care

We are deeply committed to providing exceptional customer care.

Our dedicated team strives to offer prompt and personalized assistance, exceeding expectations at every step.

Continuous improvement is at the core of our approach, as we actively seek feedback to enhance our services.

With a customer satisfaction guarantee, we are determined to resolve any issues and ensure our customers' utmost satisfaction.

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Privacy & Safety

We prioritize the privacy of our customers' personal information. All customer data, including names, addresses, and payment details, are securely encrypted and stored on our servers. We never share or sell any customer information to third parties without explicit consent.

We employ robust security measures to protect customer data from unauthorized access, alteration, or disclosure. This includes using encryption technology, implementing access controls, and regularly monitoring our systems for any potential vulnerabilities.

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Information Collection:

  • We collect personal information for order processing, customer support, and improving our services.

  • Information may include name, address, email, and payment details.

  • We use secure protocols to protect your data.

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Information Usage:

  • Personal information is used for order fulfillment, communication, and enhancing user experience.

  • We do not share your information with third parties, except for essential services (e.g., payment processors).

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Cookies:

  • Cookies are used to improve website functionality and personalize user experience.

  • Users can manage cookie preferences in their browser settings.

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Data Security:

  • We employ industry-standard measures to safeguard your data.

  • Regular security audits are conducted to ensure the highest level of protection.

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Third-Party Links:

  • Our website may contain links to third-party sites. We are not responsible for their privacy practices.

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Terms of Service

Order Placement:

  • Orders are subject to product availability and confirmation of payment.

  • We reserve the right to refuse or cancel an order for any reason.

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Pricing:

  • Prices are listed in the applicable currency and may exclude shipping costs.

  • We reserve the right to change prices without notice.

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Shipping and Returns:

  • Shipping details, including costs and delivery times, are outlined in our Returns Policy.

  • Our Returns and Refunds Policy explains the process for returning products.

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Product Information:

  • We strive to provide accurate product descriptions, but cannot guarantee absolute accuracy.

  • Colors may vary, and dimensions are approximate.

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Intellectual Property

  • All content on the website is the property of Simon and Hardy.

  • Users must obtain permission for any use of our intellectual property.

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Changes to Policies

  • We reserve the right to update our mandate policies.

  • Users will be notified of any significant changes.

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Wholesale Inquiries

For wholesale inquiries, we have a dedicated contact point to handle your needs.

Our knowledgeable wholesale team is ready to assist with any questions or requests you may have.

You can reach us at simonandhardycompany@gmail.com,

and we will promptly respond to discuss your wholesale requirements.

We value the opportunity to partner with you and provide the best possible solutions for your wholesale needs.

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